Knowledge base
Agents on the inbox
Triage, labelling, summaries and first-pass replies, done before you open the tab.
Not yet
Summaries are the one piece that runs on arrival today; triage, labelling and first-pass replies do not.
Details
- Not shipped. Summaries are the one piece that runs on arrival today; triage, labelling and first-pass replies exist as workflows that no shipped mailbox reaches.
- The intent is per thread as mail arrives rather than on a schedule.
- Every action would stay reversible and reviewable. A drafted reply is a draft, never a sent message.