Inboxes a team works

Run a support inbox
shared, not forwarded

Your team works one support address together, with labels, rules and saved replies.

Subject hasrefund
[email protected]Refund for order 2214Refunds
[email protected]Invoice looks wrongBilling
[email protected]Cannot log in on mobileAccess
Replied withRefund steps

How it works

Running in three steps.

  1. 01

    Create support@

    Add the address on your own domain in Settings, Addresses.

  2. 02

    Share it with the team

    Grant each person read, or read and send as it.

  3. 03

    Let rules file it

    Label on arrival, and answer with a template while you sleep.

What it runs on

The parts doing the work.

Nothing here is a separate product. Each one is a piece of the mailbox you already have.

Share an address

Hand billing@ to the person who does the billing.

SA
AL
NI
have access
Scoped visibility

One address means one address.

Sarahsupport@
Alexbilling@
Ninacareers@

read, or read and send as it, with nothing else visible

Roles & permissions levels

A role says what somebody may do; an address grant says what they may do it to.

Sarahsupport@
Alexbilling@
Ninacareers@

read, or read and send as it, with nothing else visible

Labels

Name a label, pick a colour, and filter the list down to it.

InvoicesRecruitingNewsletters
Rules you write yourself

Your own conditions, and what should happen to anything that matches them.

[email protected]blocked sender
[email protected]blocked domain
[email protected]language filter
[email protected]your rule → archive
Templates

A body written once, versioned, and sent many times: from the composer, from your own code, or by an agent.

IntroInvoiceFollow-up
Hi Sarah, good to meet you at
Ask your inbox

A chat that can act, not just answer. On every plan, Free included.

What did Sarah decide about the launch?
AnswerShe moved it to the 14th and owns the changelog.
Included on every plan.
Analytics & graphs

What your mailbox is actually doing, drawn rather than guessed at.

62 on Monday · 38 still waiting on you
Agents on the inbox
Soon

Triage, labelling, summaries and first-pass replies, done before you open the tab.

/threads?query=invoice
{ "threads": 12 }
Same mailbox, whether a person or a program is holding it.

Nearby

Other jobs for the same inbox.

Keep invoices in order

Bills land at one address, get filed by rule, and stay searchable by sender or file.

northwind-4821.pdfInvoices
Files12
Run mail for clients

Keep every client in its own workspace, with its own domains, people and rules.

NRHVPLBC
northroad.com
hello@@northroad.com
billing@@northroad.com
ABKM6 filters
Hire from one inbox

Applications arrive at one shared address, get filed by rule, and are answered from a template.

APAnna PetrovaPDF
JOJonas OrtizPDF
Files2
anna-petrova-cv.pdf240 KB
jonas-ortiz-cv.pdf188 KB

Your inbox,
on your own terms.

Email infrastructure for businesses, AI, agents and personal email. Built for scale, privacy and control. Everything email should have had from day one.

OpenEmail

Email infrastructure for businesses, AI, agents and personal email. Built for scale, privacy and control. Everything email should have had from day one.

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