Mute
For the conversation that will not stop.
Mute a conversation and it leaves the inbox for the archive. New replies follow it there, unread, and none of them alerts you.
In short
What does muting an email conversation do?
Muting silences one conversation and leaves the rest of your mail alone. It is for the reply-all thread you no longer need to follow. Here a muted conversation moves from the inbox to the archive, and every later reply joins it there, unread and without an alert.
How it works
Replies go straight to the archive
New mail in a muted conversation skips the inbox and lands in the archive, unread. No push reaches your phone, no sound plays and no desktop alert appears, so the inbox stays as you left it.
Find them with is:muted
A muted conversation carries a crossed-out bell in the list and at the top when you open it. Type is:muted in search to see all of them, whichever folder they are in.
Unmute when it matters again
Unmute takes the mute off and leaves the conversation where it is. The next message in it arrives in the inbox, like any new mail.
What you get
In the product today
On the web and the phone
Mute from the right-click menu, the menu of an open conversation or the bar that appears when several are selected. The phone app has it too.
Muted for the whole workspace
A mute applies to everyone on the workspace, because the state of a conversation is shared.
From code as well
The REST API, the SDKs, the command line and the MCP server can mute and unmute too.
Good practice
Getting the most out of it
- 01
Mute what you keep archiving
If you archive the same conversation every time someone replies, mute it once and the replies file themselves.
- 02
Check who still follows it
A mute covers everyone on the workspace. Before you mute, make sure nobody else still needs the replies in the inbox.
- 03
Catch up with is:muted
Muted mail waits unread in the archive. Search is:muted when you want to see what was said, and unmute anything that needs you again.
Questions
Asked often
Keep going
Works well with
Start
Your domain,
your mail.
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