Feedback request email template

Asks about one named order or conversation, and only once.

Use this templateUse this templateAll templates5 values to fillPlain-text part included

From: Northwind <[email protected]>
Subject: How was the linen overshirt?
Preview text: How was the linen overshirt?

Preview of the Feedback request template

feedback-request.txt

How was {{subjectName}}?

How did we do?

You {{interactionVerb}} {{subjectName}} on {{interactionDate}}. If you have two minutes, we would like to know how it went. It is read by a person, and it changes what we do next.

Leave feedback [{{actionUrl}}]

Would rather not? That is completely fine. This is the only time we will ask about this one.

{{footerNote}}

Shown with sample values. The HTML and plain-text tabs keep the placeholders.

About

When to send it

Send it a few days after an order, a support conversation or a visit. It asks about that one interaction rather than the company in general, says a person reads the answers, and promises not to ask about it again.

Values

What each send fills in

Required values have to come with every send. The rest fall back to the default shown here.

Placeholder	Kind	Required	Default
`{{subjectName}}`	Text	Required	None
`{{interactionVerb}}`	Text	Optional	ordered
`{{interactionDate}}`	Text	Required	None
`{{actionUrl}}`	Link	Required	None
`{{footerNote}}`	Text	Optional	You are receiving this because of a recent interaction.

API

Send it from your code

Create a template from this design once, then send it with the values for each message.

send-feedback-request.ts

import { init, openemail } from '@openemail/sdk' init({ apiKey: process.env.OPENEMAIL_API_KEY }) const template = await openemail.templates.create({  name: 'Feedback request',  starter: 'feedback-request',  publish: true,}) const sent = await openemail.templates.send(template.slug, {  from: 'Northwind <[email protected]>',  to: '[email protected]',  props: {    subjectName: 'the linen overshirt',    interactionDate: '24 September',    actionUrl: 'https://example.com/feedback/NW-10482',  },}) console.log(sent.id, sent.status)

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Start from one

Pick a design, change anything,
and send it from your code.

Every template opens in the editor as blocks you can move, restyle or delete, and sends through the API with the values filled in.

Open mailGet StartedHow templates work