SDK

openemail.support

Chaque méthode de cet espace de noms : sa signature, ses paramètres, ce qu'elle retourne et un exemple.

Méthodes

Write to the people who build OpenEmail, as the contact page does. The reply goes by email to the account behind the client.

`support.send()`

Write to OpenEmail support

Aucune portée

Signature

send(body: SupportRequestInput, options?: RequestScope): Promise<SupportRequestResource>

Sends a message to the people who build OpenEmail, as the contact page does for somebody signed in. The name and the address the reply goes to come from the account behind the client: the workspace owner for an API key, and the person who connected the app for an access token. The workspace is named in the message, so support knows which one it is about.

Paramètres

body.topicstringObligatoire: What it is about in a few words, up to 64 characters, such as Bug report or Domains & DNS.
body.messagestringObligatoire: The message itself, up to 8,000 characters.
options.signalAbortSignal: Cancels the request.
options.apiKeystring: Overrides the client's API key for this call only.

Retourne

SupportRequestResource with the id of the message and replyTo, the address the reply will go to.

Exemple

const sent = await openemail.support.send({    topic: 'Bug report',    message: 'Scheduled sends to one address stay queued since this morning.'}) console.log(sent.id, sent.replyTo)

Remarques

Needs no scope.
One address can send 3 messages in 10 minutes. The next one is 429 support_rate_limited, and nothing is recorded or sent.
The SDK does not retry it, because a second call would send a second message.

Aussi disponible dans

API: POST /support
CLI: openemail support send