--- title: "Use cases" description: "Twelve jobs people run on OpenEmail, from a company's whole mail to the receipts an app sends, each with the setup and the parts it uses" url: "https://openemail.uk/use-cases" --- Use cases # What people run on OpenEmail. 12 jobs people run on OpenEmail, from the whole of a company's mail to the receipts an app sends. Each one shows the setup, the parts it runs on and the walkthroughs underneath. [Open mail](https://openemail.uk/mail/inbox) [Get Started](https://openemail.uk/signup.md)[See every feature](https://openemail.uk/features.md) acme.com One mailbox, and the jobs people hand to it. everyone@ acme.com Put the whole company support@ acme.com Answer your customers receipts@ acme.com The mail your product sends news@ acme.com Everything you send agent@ acme.com Hand the inbox to software anything@ acme.com Hand out addresses Put the whole company Addresses for people and for roles, all on one domain. Each has its own people, keeps the shared sign-off, and stays put when somebody leaves. DNS records Verified MX @ TXT @ ben@ acme.com BW anna@ acme.com AL Answer your customers One address on your own domain, worked by the people you grant it to. Rules label and answer mail as it arrives, and everybody reads the same thread. Subject has refund dana@northwind.co Refunds omar@lumen.io Billing Mail that belongs to a job sales@, jobs@ and billing@ get worked by several people at once, each with their own access. Nothing is forwarded, and nobody leaves with the address. AP Anna Petrova PDF JO Jonas Ortiz PDF Files 2 anna-petrova-cv.pdf 240 KB jonas-ortiz-cv.pdf 188 KB The mail your product sends Your app posts a message and OpenEmail sends it from your own domain. Every call sits against the key that made it, and every send has an outcome to read. to buyer@northwind.co template order-receipt 202 msg\_9f2c7a14 email.sent msg\_9f2c7a14 email.delivered msg\_9f2c7a14 email.opened msg\_9f2c7a14 Everything you send Write it once as a template. Send it from the composer, from your own code or on a day you pick, then read what happened after. Hi {{firstName}} Omar Read the update dana@northwind.co Clicked omar@lumen.io Sent 130 Sent 42 Opened 9 Clicked Hand the inbox to software Give an agent an address of its own and a key scoped to what it may do. It reads, labels, drafts and sends, and every call it makes is logged. agent@yourco.com Member listThreads getThread searchMail sendEmail Your product gets the mail Every ticket, record or customer can have its own address. Mail sent there reaches your endpoint as a signed event, and your code answers as that address. Ticket 8123 ticket-8123@ in.yourapp.com Ticket 8124 ticket-8124@ in.yourapp.com To ticket-8123@ in.yourapp.com From ticket-8123@ in.yourapp.com Same address Take on clients Each client gets a workspace of their own: their domains, their addresses, their people. You switch between them at the top of the sidebar, and nothing crosses over. NR HV PL BC northroad.com hello@ @northroad.com billing@ @northroad.com AB KM 6 filters Email that outlives Your domain, an address you invent for each signup, and nothing reporting back when you read. Change provider later and the addresses come with the domain. 2015 jd\_1994@freemail.example 2019 j.doe@firstjob.example me@ myname.com Hand out addresses Every form wants an address. Give each one its own, see which starts getting spam, and switch that one off without touching the rest. q7k2m9@ pooled domain 58:12 Your verification code 09:41 Keep your domain yours Publish the records that prove your mail is yours. Every message that arrives comes scored, with the sender checks and the reasons on it. yourdomain.com Records found TXT @ CNAME oe1.\_domainkey TXT \_dmarc MX @ Leave your old provider Point your domain at OpenEmail and create the addresses your company already uses. They land in one stream, and you reply from the exact one written to. acme.com Receiving MX @ TXT @ CNAME mail.\_domainkey hello@ acme.com oct-signup@ acme.com never created [Every walkthrough](https://openemail.uk/features/in-practice.md)