---
title: "Feedback request email template"
description: "Asks about one named order or conversation, and only once."
url: "https://openemail.uk/templates/feedback-request"
---

[Templates](https://openemail.uk/templates.md)[Notifications](https://openemail.uk/templates.md#notify)

# Feedback request email template

Asks about one named order or conversation, and only once.

[Use this template](https://openemail.uk/mail/templates?starter=feedback-request) [Use this template](https://openemail.uk/signup.md?next=%2Fmail%2Ftemplates%3Fstarter%3Dfeedback-request)[All templates](https://openemail.uk/templates.md) 5 values to fill Plain-text part included

- **From**
  Northwind <hello@example.com>
- **Subject**
  How was the linen overshirt?
- **Preview text**
  How was the linen overshirt?

![Preview of the Feedback request template](https://openemail.uk/email-templates/previews/feedback-request-desktop.webp?v=52785b44a32d)

feedback-request.txt

```
How was {{subjectName}}?

How did we do?

You {{interactionVerb}} {{subjectName}} on {{interactionDate}}. If you have two minutes, we would like to know how it went. It is read by a person, and it changes what we do next.

Leave feedback [{{actionUrl}}]

Would rather not? That is completely fine. This is the only time we will ask about this one.

{{footerNote}}
```

Shown with sample values. The HTML and plain-text tabs keep the placeholders.

About

## When to send it

Send it a few days after an order, a support conversation or a visit. It asks about that one interaction rather than the company in general, says a person reads the answers, and promises not to ask about it again.

Values

## What each send fills in

Required values have to come with every send. The rest fall back to the default shown here.

| Placeholder | Kind | Required | Default |
| --- | --- | --- | --- |
| `{{subjectName}}` | Text | Required | None |
| `{{interactionVerb}}` | Text | Optional | ordered |
| `{{interactionDate}}` | Text | Required | None |
| `{{actionUrl}}` | Link | Required | None |
| `{{footerNote}}` | Text | Optional | You are receiving this because of a recent interaction. |

API

## Send it from your code

Create a template from this design once, then send it with the values for each message.

send-feedback-request.ts

```
import { init, openemail } from '@openemail/sdk' init({ apiKey: process.env.OPENEMAIL_API_KEY }) const template = await openemail.templates.create({  name: 'Feedback request',  starter: 'feedback-request',  publish: true,}) const sent = await openemail.templates.send(template.slug, {  from: 'Northwind <hello@example.com>',  to: 'maya@example.com',  props: {    subjectName: 'the linen overshirt',    interactionDate: '24 September',    actionUrl: 'https://example.com/feedback/NW-10482',  },}) console.log(sent.id, sent.status)
```

Notifications

## More templates like this

![Preview of the Notification template](https://openemail.uk/email-templates/previews/notification-card.webp?v=41d67c4224dd)

### Notification

The plain one: a headline, a line of detail, an optional quote and a link.

![Preview of the Digest template](https://openemail.uk/email-templates/previews/digest-card.webp?v=3205ec91f55e)

### Digest

A periodic summary of three items, with one link at the end.

![Preview of the Booking confirmed template](https://openemail.uk/email-templates/previews/booking-confirmed-card.webp?v=71decaf3d4ed)

### Booking confirmed

An appointment confirmation with the time zone spelled out and a link to reschedule.

Start from one

## Pick a design, change anything, and send it from your code.

Every template opens in the editor as blocks you can move, restyle or delete, and sends through the API with the values filled in.

[Open mail](https://openemail.uk/mail/inbox) [Get Started](https://openemail.uk/signup.md)[How templates work](https://openemail.uk/features/templates.md)