--- title: "Run a support inbox" description: "Your team works one support address together, with labels, rules and saved replies." url: "https://openemail.uk/features/support-desk" --- Inboxes a team works # Run a support inbox shared, not forwarded Your team works one support address together, with labels, rules and saved replies. [Open mail](https://openemail.uk/mail/inbox) [Get Started](https://openemail.uk/signup.md)[Every walkthrough](https://openemail.uk/features/in-practice.md) support@acme.com Subject has refund dana@northwind.co Refund for order 2214 Refunds omar@lumen.io Invoice looks wrong Billing mia@pinefield.dev Cannot log in on mobile Access Replied with Refund steps How it works ## Running in three steps. 1. 01 Create support@ Add the address on your own domain in Settings, Addresses. 2. 02 Share it with the team Grant each person read, or read and send as it. 3. 03 Let rules file it Label on arrival, and answer with a template while you sleep. What it runs on ## The parts doing the work. Nothing here is a separate product. Each one is a piece of the mailbox you already have. Share an address Hand billing@ to the person who does the billing. share with sarah@acme.com SA AL NI have access Scoped visibility One address means one address. Sarah support@ Alex billing@ Nina careers@ read, or read and send as it, with nothing else visible Roles & permissions levels A role says what somebody may do; an address grant says what they may do it to. Sarah support@ Alex billing@ Nina careers@ read, or read and send as it, with nothing else visible Labels Name a label, pick a colour, and filter the list down to it. Invoices Recruiting Newsletters Rules you write yourself Your own conditions, and what should happen to anything that matches them. deals@spammy.io blocked sender anyone@spammy.io blocked domain hr@recruit.co language filter ci@acme.dev your rule → archive Templates A body written once, versioned, and sent many times: from the composer, from your own code, or by an agent. Intro Invoice Follow-up Hi Sarah, good to meet you at Ask your inbox A chat that can act, not just answer. On every plan, Free included. What did Sarah decide about the launch? AnswerShe moved it to the 14th and owns the changelog. Included on every plan. Analytics & graphs What your mailbox is actually doing, drawn rather than guessed at. 62 on Monday · 38 still waiting on you Agents on the inbox Soon Triage, labelling, summaries and first-pass replies, done before you open the tab. /threads?query=invoice { "threads": 12 } Same mailbox, whether a person or a program is holding it. Nearby ## Other jobs for the same inbox. Keep invoices in order Bills land at one address, get filed by rule, and stay searchable by sender or file. from: billing@northwind.io northwind-4821.pdf Invoices Files 12 Run mail for clients Keep every client in its own workspace, with its own domains, people and rules. NR HV PL BC northroad.com hello@ @northroad.com billing@ @northroad.com AB KM 6 filters Hire from one inbox Applications arrive at one shared address, get filed by rule, and are answered from a template. AP Anna Petrova PDF JO Jonas Ortiz PDF Files 2 anna-petrova-cv.pdf 240 KB jonas-ortiz-cv.pdf 188 KB [Every walkthrough](https://openemail.uk/features/in-practice.md)