--- title: "In practice" description: "Short walkthroughs of what people do with OpenEmail, each with the setup, the screens and the parts it runs on" url: "https://openemail.uk/features/in-practice" --- In practice # One job at a time start to finish. 39 short walkthroughs of things people do with OpenEmail. Each one shows the setup, the screens you use and the parts it runs on. [Open mail](https://openemail.uk/mail/inbox) [Get Started](https://openemail.uk/signup.md)[See every feature](https://openemail.uk/features.md) acme.com One domain, a different job on every address. anything@ acme.com Any address you invent billing@ acme.com Keep invoices in order jobs@ acme.com Hire from one inbox support@ acme.com Run a support inbox news@ acme.com Send a newsletter agent@ acme.com An inbox for agents [Mailboxes and addresses 6](https://openemail.uk/features/in-practice#mailboxes)[Inboxes a team works 9](https://openemail.uk/features/in-practice#teams)[Sending 6](https://openemail.uk/features/in-practice#sending)[Built on top 7](https://openemail.uk/features/in-practice#build)[Trust and safety 6](https://openemail.uk/features/in-practice#security)[Daily work 5](https://openemail.uk/features/in-practice#productivity) 01 ## Mailboxes and addresses Everything that arrives. Domains you own, addresses you invent on the spot, and inboxes that expire. Email for your company Give everyone at your company an address on your domain, and decide who reads what. DNS records Verified MX @ TXT @ ben@ acme.com BW anna@ acme.com AL Any address you invent Every address on your domain arrives, including the ones you never created. Sign-up form shop@acme.com shop@acme.com Delivered Point addresses anywhere Own the addresses on your domain, and have them land in mailboxes people already use. hello@ acme.com ben@personal.example ops@oldhost.example Email at your name Own the domain your email lives on, and the address stays yours whatever else changes. 2015 jd\_1994@freemail.example 2019 j.doe@firstjob.example me@ myname.com Move your domain over Point your domain here and every address on it receives, including ones nobody ever created. acme.com Receiving MX @ TXT @ CNAME mail.\_domainkey hello@ acme.com oct-signup@ acme.com never created A mailbox that expires Soon Take an address for an hour, read what arrives, and let it expire. q7k2m9@ pooled domain 58:12 Your verification code 09:41 02 ## Inboxes a team works One address, several people, and a record of who answered what. Run mail for clients Keep every client in its own workspace, with its own domains, people and rules. NR HV PL BC northroad.com hello@ @northroad.com billing@ @northroad.com AB KM 6 filters Keep invoices in order Bills land at one address, get filed by rule, and stay searchable by sender or file. from: billing@northwind.io northwind-4821.pdf Invoices Files 12 Hire from one inbox Applications arrive at one shared address, get filed by rule, and are answered from a template. AP Anna Petrova PDF JO Jonas Ortiz PDF Files 2 anna-petrova-cv.pdf 240 KB jonas-ortiz-cv.pdf 188 KB Answer in any language Read what arrived in your language, answer in theirs, and check it before it goes. ja → en Original The invoice is due on Friday. Give every team an address Make any address on your domain and hand it to the people who answer it. hello@ acme.com SR read and send press@ acme.com AK read \*@acme.com catch-all Work a sales inbox Send from a template, see who opened it, and book the call in the thread. RK Rena Kaur 2 Intro call this week? Sent Opened Clicked Booked One address book Everyone works from the same contacts, and your code and agents read the same rows. Shared address book App DW Dana Whitfield 4 threads OB Omar Baptiste 7 threads Everyone Investors Suppliers Hand a mailbox over An address belongs to the workspace, so the person changes and the mail stays put. ops@northroad.com 09:14 kai@paleleaf.io 08:02 hello@ acme.com DI RK read send Run a support inbox Your team works one support address together, with labels, rules and saved replies. Subject has refund dana@northwind.co Refunds omar@lumen.io Billing 03 ## Sending Mail your product sends, and mail you write and schedule yourself. One sign-off everywhere Set the sign-off once, and every address and every send path uses it. From hello@acme.com shared AC Acme The whole team acme.com Invite people to meetings Send a real invitation from your own address and watch the replies land on the event. 14:00 14:30 Design review AN BR CM Yes 2 Maybe 1 No 0 Send a newsletter Design the email once, send it from your own code, and see what was opened. Hi {{firstName}} Omar Read the update dana@northwind.co Clicked omar@lumen.io Sent 130 Sent 42 Opened 9 Clicked Schedule an announcement Write it today, land it on Tuesday morning, and edit or stop it until then. Pricing update, in plain words Scheduled Sends Tue 09:00 Mon Tue Wed Thu Fri Watch what happens after send See what happened to every send, and keep dead addresses out of the next one. omar@lumen.io Skipped Delivered 129 Bounced 3 Blocked omar@lumen.io Held back Mail from your app Send receipts, codes and resets from your own code, and hear back when they land. to buyer@northwind.co template order-receipt 202 msg\_9f2c7a14 email.sent msg\_9f2c7a14 email.delivered msg\_9f2c7a14 email.opened msg\_9f2c7a14 04 ## Built on top An API, an SDK and MCP, for products and agents that need a mailbox of their own. An inbox for agents Point an assistant at a mailbox and let it read, draft and send. agent@yourco.com Member listThreads getThread searchMail sendEmail Watch your integration Every call a key made, every webhook you sent, with the code and the timing. oe\_live\_ … 7f20 Rotated GET /emails 200 61 ms POST /emails 429 send\_quota\_exceeded Rules for arriving mail Say what happens to a message before anybody opens it. billing@northwind.co Invoice 2214 for August Invoices Archive 1 Subject has invoice 24 +1 2 From domain is pinefield.dev 61 +1 Test your signup mail Soon Give each test run its own address and read the mail it receives. signup-02 @acme.com Confirm your email 730915 signup-01 @acme.com 418204 signup-02 @acme.com 730915 Email inside your product Send, read and organise mail from your own code with a typed client. await openemail.emails.send({ from: 'receipts@acme.com', }) id msg\_3e91c7 queued sent delivered email.opened email.clicked Email into your app Mail arriving at your domain reaches your server as a signed webhook, seconds later. billing@in.yourapp.com Arrived POST hooks.acme.dev/mail 200 type email.received to billing@in.yourapp.com An address per customer Give every ticket, record or customer its own address, with nothing to create. Ticket 8123 ticket-8123@ in.yourapp.com Ticket 8124 ticket-8124@ in.yourapp.com To ticket-8123@ in.yourapp.com From ticket-8123@ in.yourapp.com Same address 05 ## Trust and safety Who a message is really from, what it carries, and who else can read it. Lock down your domain Publish the records that prove your mail is yours, and check what your domain says in public. yourdomain.com Records found TXT @ CNAME oe1.\_domainkey TXT \_dmarc MX @ Catch phishing mail Every message arrives scored, with the sender checks, the reasons and the look-alike domain named on it. Ridgeline billing@ridge line.com Verified sender Sender Safety Privacy Writing Sender checks passed. An address per signup Give every site its own address, then see which one starts getting spam. shop@ acme.com news@ acme.com Take mail from strangers Publish an address and decide what reaches you, sender by sender and word by word. Senders Domains Muted words tara@lumen.io Delivered Hidden while you read Show Control who reads what A role says what someone may do. A grant says which addresses they may do it to. MK Mara Kell Member Mail Organising Domains Keys support @acme.com Can send hello @acme.com Can send Read without being tracked Tracking pixels come out before a message is drawn, and remote images load only when you allow them. Images are off Show images Requests to sender 0 06 ## Daily work Triage, drafting, search and the rest of the inbox you sit in every day. Write it faster Give the composer a one line note and get back a draft that sounds like you. Subject Hold order 4471 until Friday ask priya to hold 4471 until friday Hi Priya, thanks for the quick turnaround. Can you hold order 4471 until Friday? Answer mail automatically Match the mail you choose and answer it with a template, once per sender a day. To support@acme.com Subject has refund dana@northwind.co Refund policy dana@northwind.co Answered today See what your mail does Charts for what arrives, what you sent, what was opened and what was clicked. Opened 128 +6 Clicked 41 6 automated fetches Not counted Every file in one place Every attachment this mailbox sent or received, searchable, weighed and one click from its message. Search files 4/4 PDF invoice-4821.pdf 248 KB PDF q3-report.pdf 1.2 MB PNG q3-chart.png 640 KB PDF invoice-4822.pdf 262 KB Reach inbox zero Every thread opens with a summary, clears with one key, and can be handed to a rule. Inbox 2 left dana@northwind.co Archive events@lumen.io They want the invoice reissued.