---
title: "Workspace and address settings"
description: "Your account sets the defaults. A workspace can answer differently, and any address can have its own signature and tracking."
url: "https://openemail.uk/docs/knowledge/writing/mailbox-settings"
area: "Knowledge base"
category: "Writing & sending"
status: "live"
---

# Workspace and address settings

Your account sets the defaults. A workspace can answer differently, and any address can have its own signature and tracking.

## Details

- Settings have three layers. Your ACCOUNT holds the defaults, one set for you, edited in Settings → General. A WORKSPACE may override ten of them for every address it sends from, which the app calls All addresses. Each ADDRESS may then set its own signature and tracking on top. Anything a layer leaves unset follows the layer above it.
- Ten are overridable for the workspace, and they are the ones that describe where mail goes out from rather than who reads it: signature and the OpenEmail footer, timezone, time and date format, week start, open and click tracking, the default From address, and undo send. In the app, All addresses writes the workspace’s signature, and the account default underneath it is reachable only over the API. Language, theme, categories and the blocklists stay account-wide, because they describe whoever is reading the mail rather than the address it came to.
- Absent means inherit, which is why clearing an override DELETES it rather than copying the value above it in. An address that stops overriding follows All addresses again, including changes made there later. The alternative silently freezes whatever the default happened to be that afternoon.
- Only the signature, the footer and tracking go per address, because those belong to the address a message is sent from. billing@ can sign as the accounts team and send its receipts untracked, while hello@ keeps what every other address uses. A timezone or a default sender means nothing for one address, so those stay with the workspace.
- Every send path resolves the answer for the address it sends from. Mail sent from the composer, the REST API, the assistant, a rule or a schedule is signed and tracked by that address’s settings, falling back to All addresses. `GET /settings` reports the All addresses view, so an address with its own signature or tracking can differ from it.